Hamilton Refrigeration LLC - Privacy Policy

Hamilton Refrigeration LLC is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and protect your information in connection with our heating and air conditioning services, including SMS text message communications. Information We Collect:

• Contact details provided by customers (such as phone numbers, names, and addresses).
• Service-related information, including appointment requests, model and serial numbers of equipment, and service history.

How We Use Information:

• To schedule and confirm service appointments.
• To provide service updates and troubleshooting support.
• To share invoices, estimates, and parts/order information.
• To respond to customer questions and support needs.

SMS Messaging:

By calling or texting our business number, customers consent to receive SMS messages regarding heating and air conditioning services, including appointment reminders, service updates, troubleshooting assistance, and customer support. Message frequency varies based on customer interactions. Standard message and data rates may apply.

Information Sharing:

Hamilton Refrigeration does not share, sell, or distribute customer information to third parties. Customer information is used solely for communication and business purposes.

Opt-Out:

Customers may opt out of SMS communications at any time by replying “STOP.”

Customers may reply “HELP” for assistance.

Data Protection:

We take reasonable steps to protect the personal information we collect and store. While no communication method is 100% secure, we are committed to maintaining safeguards appropriate to the sensitivity of the information.