Hamilton Refrigeration LLC Privacy Policy for Messaging and Services
Hamilton Refrigeration LLC is committed to protecting the privacy of our customers and respecting your personal information across all heating and air conditioning services, including SMS text communications. This Privacy Policy explains how we collect, use, protect, and share your information.
Information We Collect
- We will collect your name, email address, and mobile phone number when you sign up for SMS updates. This information will be gathered verbally over the phone whenever someone contacts our official line or in our physical location.
- Service-related information (appointment requests, service history, model and serial numbers of equipment).
- Communication preferences and SMS opt-in/opt-out status.
How We Use Your Information
- To schedule, confirm, and remind you of service appointments.
- To provide service updates, troubleshooting support, and customer assistance.
- To share invoices, estimates, and parts/order information.
- To respond to customer questions and support needs.
- To communicate via SMS for appointment reminders, service updates, troubleshooting, and customer support.
SMS Messaging
By calling or texting our business number or opting in, you consent to receive SMS messages regarding heating and air conditioning services, appointment reminders, updates, assistance, and support.
- Message frequency depends on your interactions and service needs.
- Message and Data Rates may apply: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
Opt-Out & Customer Support
You may opt-out of SMS communications at any time by replying STOP or CANCEL to any message or by contacting us directly at 18303339567 or steve@hamilton-refrigeration.com.
After you unsubscribe, you will receive a final SMS confirming your removal from our list. Your number will be removed within 24 hours.
For assistance, reply HELP. You will receive a message including our support contact information.
Data Retention & Deletion
We retain your personal information as long as you are actively engaged with our services or SMS communications. You may request the deletion of your data at any time by contacting us.
Data Protection & Security
We use secure storage measures and take reasonable steps to prevent unauthorized access, use, or disclosure of your information. While no communication method is 100% secure, we maintain appropriate safeguards based on the sensitivity of the data we collect.
Information Sharing
Hamilton Refrigeration LLC does not sell, rent, or share customer information, mobile numbers, or SMS opt-in information with third parties for marketing or any other purposes. Customer information is used solely for legitimate business and communication needs related to our services.
Policy Updates
- This privacy policy may be updated periodically to reflect changes in our practices or regulatory requirements. Any updates will be posted online at https://hamilton-refrigeration.com/privacy or sent via SMS notification.